PH96 Privacy Policy
Your privacy and the security of your personal information come first.
Last reviewed January 1, 2024
Effective date January 1, 2024
At PH96, protecting your privacy and personal information is a key responsibility. This policy explains how we collect, use, retain, and safeguard data when you access our website, mobile services, games, account tools, payments, or customer support. By continuing to use the platform, you acknowledge the data practices described here, subject to applicable law and your available privacy rights.
1. Information We May Collect
We collect information that is reasonably needed to operate accounts, process eligible transactions, provide support, maintain security, and improve the player experience.
Personal and Account Information
- Your name, email address, and registered Philippine mobile number
- Your date of birth and information needed to confirm that you are aged 21 or above
- Your address or relevant location details when required for account services or verification
- Identity verification documents requested for account recovery, security, or compliance checks
Payment and Transaction Information
- Details connected to supported payment channels such as GCash, Maya, GoTyme, or USDT when you use them
- Records of deposits, withdrawals, bonuses, and other account transactions
- Bank account or payment account information provided for eligible transactions
Technical and Usage Information
- Your IP address, device identifiers, and related device information
- Your browser type, operating system, and access environment
- Cookies and similar data used for essential functions, security, and service analysis
- Your platform activity, game access patterns, account preferences, and feature usage
Encryption and Secure Connections
Appropriate encryption, security programmes, and established protocols are used to help protect personal information during supported account and transaction activities.
Protected Systems
Account information is handled through securely managed systems monitored around the clock by the technical team. No online system is completely risk-free, so members should also protect their login and fund passwords.
Data Protection Practices
Personal information is managed under applicable privacy and data-protection requirements. Data is retained only while needed for legitimate operational, security, transaction, or legal purposes and is securely disposed of when retention is no longer necessary.
2. How We Use Your Information
We may process your information for the following legitimate account, service, security, and compliance purposes:
- To register, administer, and support your account
- To verify your identity and confirm that you meet the 21+ age requirement
- To review and process deposits, withdrawals, and related transaction requests
- To operate, maintain, personalise, and improve platform services
- To respond to account questions and provide customer assistance
- To deliver eligible promotion, bonus, security, and reward notifications where permitted
- To identify suspicious activity, prevent fraud, and strengthen account security
- To meet applicable legal, regulatory, record-keeping, and compliance obligations
Important Privacy Information
PH96 does not sell your personal information. We disclose data only when required by law or when reasonably necessary to provide, secure, and support the services you request.
3. When We Share or Disclose Information
Your information may be disclosed in the following limited situations:
- To payment processors when needed to verify and complete deposits, withdrawals, or other account transactions
- To law enforcement agencies when disclosure is required through a valid legal process
- To the relevant licensing or regulatory authority when necessary for compliance obligations
- To authorised service providers that perform specific functions on behalf of PH96
Third-party providers handling personal information must follow applicable confidentiality and data protection requirements. They may use the information only for the authorised service or purpose.
4. Cookies and Similar Technologies
PH96 uses cookies and related technologies to support site functions, remember selected settings, understand how visitors use the platform, and improve the overall browsing experience. Cookies are small text files stored on your device.
The platform may use the following cookie categories:
- Essential cookies: Required for core website features, secure access, and account functions
- Performance cookies: Help measure website activity and identify areas that may need improvement
- Functional cookies: Remember your settings and preferences for a more convenient visit
- Targeting cookies: Help present advertising or promotional content that may be more relevant to you
You can manage, block, or delete cookies through your browser settings at any time. Disabling certain cookies may prevent some PH96 features, including login or preference settings, from working as intended.
5. Data Security and Retention
PH96 applies technical and organisational safeguards designed to protect account and personal information, including:
- Encryption measures for sensitive information during supported data handling processes
- Routine security reviews, monitoring, and system testing
- Role-based access controls and authorisation limits
- Network safeguards, including firewalls and intrusion-detection measures
- Regular backups and recovery planning for service disruptions
PH96 retains personal information while your account remains active and for any additional period required by law, regulatory duties, dispute handling, fraud prevention, or legitimate operational needs. When retention is no longer necessary, the information is securely deleted or anonymised.
Your Privacy Rights
Subject to applicable law and identity verification, you may ask to access, correct, or delete personal information connected to your PH96 account.
Marketing Preferences
You may unsubscribe from PH96 marketing emails at any time by using the option provided in the message or by contacting customer support. Essential account, payment, and security notices may still be sent where necessary.
Data Portability
Where applicable, you may request a downloadable or structured copy of the personal information associated with your PH96 account.
6. Your Rights and Privacy Choices
As a user, you may exercise the following rights where they are available under applicable data protection rules:
- Right of access: Ask what personal information PH96 holds about you and how it is used
- Right to correction: Request updates to inaccurate, outdated, or incomplete personal information
- Right to deletion: Ask for eligible personal information to be removed in certain circumstances
- Right to restrict processing: Request limits on how particular information is processed when legally permitted
- Right to data portability: Receive eligible information in a structured and commonly usable format
- Right to object: Challenge certain types of processing where applicable, including selected marketing uses
To submit a privacy request, contact PH96 customer support. Identity verification may be required before account data is accessed, corrected, transferred, or deleted.
7. Privacy for Minors and Persons Under 21
PH96 is intended for adults aged 21 and above. We do not knowingly collect personal information from children or anyone below the applicable legal age. If we learn that a minor has submitted personal information, we will take reasonable steps to remove it promptly. If you believe a minor has shared information with PH96, please contact us so we can review the matter.
8. Changes to This Privacy Policy
PH96 may revise this Privacy Policy from time to time to reflect updates to our services, security practices, or legal requirements. Any revision will be published on this page, together with an updated “Last Updated” date. If a change is significant, we may also notify you by email or through a notice on the site. We recommend reviewing this policy regularly so you remain informed about how your information is handled.
9. Contact Us
If you have a question, concern, or request regarding this Privacy Policy or PH96’s data practices, please contact us through the details below. We will review your request and provide assistance where appropriate, subject to account verification and applicable requirements.
- Email: [email protected]
- Customer Support: Support contact details are published through the current support area on ph96app.asia. Verify the address there before sending account information.
- Live chat: Available 24/7
PH96 is committed to respecting your privacy and protecting the information you share with us. We continue to improve our security controls and review our data protection practices to support a safer account experience for Philippine players. Please avoid sharing your login password, fund password, or other confidential account details with anyone.
